So Verizon has made a change since then that is causing this. I tested this back in January and it worked fine. Any replies will be sent to your email address as separate responses. Write the message or attach the picture and click send. We originally had a problem with the relay aspects of this, but I fixed that in our email filtering system by allowing that as a relay. Write out the email address as the complete phone number with no dashes and the gateway. What Office 365 does is to keep the original sender and then forward it out.

Before moving to Office 365, Exchange would accept the email from the help desk to the group and then send it out from the group to the group member, which is a contact with the cell phone email address in it. One of them is to reconfigure Office 365 in this situation to remove any of the forwarding headers so that it makes a new clean email to the cell phone email address. They have a couple of possible solution, but we're not sure they're even possible. Customer Service Rep 03-14-2022 05:50 PM PghExpat, we want to make sure you are able to continue to receive emails to texts. Verizon users can register an alias at to give out instead of their phone number. We've discovered recently that changes Verizon has made with their Spam filtering is causing this to be blocked so we're not getting text messages from them.Īfter much testing Verizon has confirmed that we suspected. The major US cellular carriers use the format for SMS to text capable cell phones, with a limit of 160 characters in the subject and message body (total). For years our help desk has been alerting us to high priority tickets by sending an email to a distribution group in Exchange and then that's been forwarded to an email address associated with our cell phone carrier.

Email to text for verizon