#ZEN DESK TRIAL PROFESSIONAL#

Zendesk is a leading customer service platform that enables companies to provide an exceptional customer experience. Service catalog with different types of productsĪnother benefit is the access to complete project management, planning and scheduling, task assignment, and tracking.With the automation apps, you can put on pilot the following processes: ServiceNow delivers a wide selection of pre-built ITSM tools that can break down into 5 categories: IT Service Automation Apps, IT Business Apps, Project Portfolio Management, Shared Service Apps, and ITSM for enterprises.

#ZEN DESK TRIAL PROFESSIONAL#

With a primary focus on the IT space, it reached the level of enterprise service management platform for a range of other industries, including banking & financial services, professional services, and manufacturing. ServiceNow is a workflow automation solution uniting multiple business functions like process management, case management, HR, support, and security. However, let's make a quick overview of ServiceNow and Zendesk to better understand each tool. Zendesk delivers multi-channel ticket management, ITIL standards, workflow automation, self-service, and analytic options. ServiceNow focuses more on the IT management industry and provides ITSM and asset management, business workflow automation, and app development. If you want to outline a rough difference between these two business management solutions, then here it is: So, if you have done your homework, and know what tools you need, let’s go down to ServiceNow vs Zendesk comparison. Frankly speaking, if the strategy fails, no help desk platform will make your business succeed.

With the rapid rise in innovation, companies are on their toes to get that digital transformation into their workflows. Technology revolutionizes industries, and customer support is no exception.

Zen desk trial